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Resetting your password

  • Click on Employer Login in the top right hand corner of this page, this will open up a new window where you would normally login to our electronic DBS platform.

  • There is a link near the bottom of the page which says 'Click here to reset password', click on the word 'here', this will load up a page called 'Reset Password'.

  • Enter your username into the top box and the registered email address for your account (this is the email address that disclosure results are normally issued to) in the bottom box.

  • Tick the box that says 'I am not a robot'.

  • Click on the button that says 'Reset password'.

  • You will now receive an email to the registered email address which will include a new one-use password.

  • You can now login using this new password and your existing memorable word.

  • If you also need to reset your memorable word, then do this before using this one-use password because the password will expire if used when resetting the memorable word (as it is one-use only).

  • Once you are successfully logged in, ensure that you change your password immediately because if you do not change the password you will have to do this again next time you login (because it is one-use only).

Resetting your password: Advice & Resources
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