Resetting your memorable word
Click on the link in the top right hand corner of this page that says 'Employer Login', this will take you to our Electronic DBS Service Employer Login page.
You will need to enter your company username into the top box and if you know the password, enter this into the bottom box.
If you have reset your password and are now also resetting your memorable word, do not enter the new password into this box because the new password is a one-use only password. If this is the case just enter the word 'Password' into the password box.
Click on the button at the bottom that says 'Login'.
This opens a new page called 'Login - Memorable Information'.
At the bottom of this page you will see some text that says 'If you have forgotten your memorable information, please click here', click on the word 'here'.
Below this you will now see that some extra boxes have appeared.
In the 'Username' box enter the company username that you normally use to login.
In the 'Account Email Address' box enter the email address that is registered to the account with us (this is the email address that receives the system notices from us).
Now click on 'Send Email'.
You will recieve an email to that email address giving you a new memorable word.
You can now login as normal using this new memorable word and if you have also reset your password you will need to use the new password as aswell.
As soon as you login make sure that you update the memorable word to one of your choosing.